Compiled statistical information for special requests. Administrated daily operations filing, answering phones, checked patients in & out for their visit, and collected patient payments. Other industries might become more reliant on technology and less in need of human gatekeepers. Scheduled appointments in a busy front office, also answer heavy overflow of incoming calls, and including word processing. Charted patients conditions as they reported Posted medical insurance billing Entered data into computer system Collected and charted payments. Managed incoming telephone calls and dispatched calls appropriately. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. Answered and screened all incoming and made outgoing calls; greeted all clients and visitors. Submitted accurate prior authorizations to numerous insurance companies including but not limited to Michigan Medicaid for a wide variety of procedures. 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Managed incoming and outgoing calls and confirmed appointments for entire management team. Maintained office supplies and arranged appointments for equipment maintenance. Greeted guests with a positive attitude while coordinating game rentals, merchandise sales, and multiple telephone lines. Handled mail, scheduled appointments/meetings, emailed/faxed correspondence, ordered office supplies and provided other administrative support services to staff. Managed customer check-in process and customer relationships. Completed the end of the day balances through the night audit and counted the cash drawer. Reviewed all arrivals, noting any special requests or changes. Received visitors and answered phone calls; answering any questions within my scope of knowledge and directing toward appropriate colleagues. Utilized customer service skills by warmly greeting guests and providing information about realty business. Answering/ Scheduling Patients Greeted patients when they arrived. Maintained and created various reports and correspondences using Microsoft Word, Excel, and PowerPoint. Tasked with administrative and clerical duties such as opening mail, answering phones, and registering new members. Spend one week every summer working at the camp for school-aged children. Answered all calls which came through the Inter-Tel telephone switchboard. Maintained accuracy of member's information assisted sales counselors and personal trainers setting up appointments with new members. Assisted and handled corporate traffic for executive offices, received/placed telephone calls, screening/directing as appropriate. Accommodated guests' requests for extra amenities and special requests. Applied the Four Seasons Core Standards of Guest Service to convey and ensure accurate billing during the check-in and out processes. Greeted all incoming students, families and guests respectfully and professionally, directing them to the appropriate departments. Assumed additional responsibilities in highly visible support roles including administrative, software program support and Front Office supervision. Worked the front desk with answering phone, scheduling patients and greeting patients. Greeted all patients and visitors in a friendly and pleasant manner while taking payments and creating a positive rapport with them. Utilized Athena electronic medical records software to enter patient demographics, appointment information, and chief complaints. Greeted clients and performed various administrative duties including maintaining a schedule of appointments with professional staff and taking messages. Performed night audit functions for office by running shift/transaction reports, reset/verify cash drawers and receipts. Assisted with checking/scheduling patients with scheduled/available appointments. Improved communication skills by answering and transferring phone calls to patients and acted as a point of contact for families. Checked customers in and out of the hotel, Processed cash and credit card transactions. Managed incoming and outgoing calls for busy Animal Hospital and Care Center. Checked in new patients and updated established patient demographics. Provided general administrative and clerical support such as filing, faxing, copying, and mailing. Greeted and registered guests arriving and provided information about guest services. Front Desk Resume—Sample and 25 Tips (+Objective & Skills) You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. Answered inquiries related to hotel services, amenities, and event reservation and planning. Provided initial training assessments to new members that included body fat analysis, strength tests and fitness goals. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Explained procedures and guidelines using excellent communication skills to ensure customer understanding. Performed various clerical duties such as word processing, Excel, faxing, scanning and filing. Registered new patients, completely and accurately. Overall, job growth for receptionists in healthcare industries is anticipated to be about 9% from 2016 through 2026, which is about average. Demonstrated ability to maintain a pleasant, positive, and courteous demeanor continually. Applied insurance EOB's to appropriate patients accounts, posted patient payments and answered questions regarding their account. Collected and posted patient payments in a database and provided receipts. Gathered and prepped patient files needed by the doctors, therapist, and testing departments for the following day. Cleaned, and maintained breakfast area, lobby, front desk areas. Offered exceptional customer service and promoted a positive experience. Developed better communication skills as was required to assist multiple customers. Demonstrated expertise on EMR system and MS Office Suite in managing record within HIPPA guidelines. Verified with insurance companies benefit coverage for inpatient and outpatient services. Scanned patient documents utilizing various programs for electronic medical records (EMR) conversion. Must have a strong work ethic and good communication skills with team members and clients. Updated and created office documents: Office Administrative Policy, HIPAA, Medical Records Release, Demographics, etc. Greeted patients and visitors, registered patients, answered multi phone lines and direct calls to the party. Scheduled and confirmed appointments as well as additional administrative tasks. Assisted with their room reservations as well as assigning rooms and accommodating those with special requests. Performed daily front desk operations including scheduling appointments, processing payments, giving consultations and office organization. Maintained strict adherence to all HIPAA guidelines/regulations. Handled a significantly high volume of calls and messaging, maintained and ensured the accuracy of highly confidential client records. Completed general office duties such as, word processing, data entry, auditing documents, and answering the phone. Experienced in MISYS/EMR Software (Left due to pregnancy complications) Received customer payments. Completed word processing/clerical duties, and assisted management with marketing duties. Front Desk Medical Receptionist is needed in a busy, private practice vascular surgery office. Enrolled new patients and updated existing patient information. Managed conflict resolution and implemented processes for improved customer service. Professionalism: You’re the first person a client or other visitor sees upon arriving. Created PowerPoints and spreadsheets for inventory management. Maintained excellent customer service while answering calls and taking messages regarding employment inquiries. Provided general reception duties, including scheduling appointments. Topaz Performed basic functions on the computer such as utilizing word processing and email programs also update new applications. Provided front office administrative support and excellent customer service attention to all patients. arranging reservations in timely manner. Coordinated the repair and maintenance of office supplies, and provided administrative services for the Office Manager. Utilized Medical Manager to maintained appointment books and patient files with to ensure current and accurate files. Completed new memberships and emergency intakes. Provided clerical support for a staff of 20 therapists, with a clientele base of approx. By definition, a receptionist is the first person to be seen by a visitor to any business. Registered new patients, entered insurance information, and coordinated return appointments. Utilized interpersonal, communications, problem-solving, decision-making, time-management and negotiations skills in all aspects of Front Desk operations. Checked people in and out of hotel, made reservations, light housekeeping, night audit. Coordinated and managed scheduling logistics for high volume of customers. Learned and effectively used salon's computer system including updates. Cross-trained to check patients out after their visit (collecting co-payment.). Collected patient payments, received monthly bonuses for achieving set quotas. Maintained a clean reception area, including lounge and associated areas.Reason for leaving: Needed more hours, Maintained a clean reception area, including lounge and associated areas Performed all aspects of Customer Service to include reception and confirming scheduled appointments. Updated patient demographics, account setup and maintenance* Medical record management, administrative support, customer Service and clerical duties. Assisted with patient registration by receiving patient demographics and insurance information. Answered and managed incoming and outgoing calls while recording accurate messages and directing callers to appropriate departments. Conducted data entry of client information into office computer system maintaining accuracy and confidentiality of information obtained on a daily basis. Created PowerPoint presentations for marketing and communication department. Maintained all patient confidentiality as per HIPAA regulations. Developed effective telephone communication skills and consistently kept a positive attitude. Worked the front desk area, answered phone calls and made salon appointments. Scheduled appointments, registered patients and maintained up-to-date personal and medical records. Operated telephone switchboard for all three companies, directing calls for over 50 employees. Handled inventory, the opening and closing of the shop, and bank deposits daily. Posted payments and charges to patient accounts and participated in billing process through NextGen Patient portal. Greeted customers up on entering establishment, ascertained customers wants and needs, escorted them to residents staff members. Responded to incoming telephone calls and guided messages accordingly. Please see page 30 of the brochure or contact College office for more information. A good cover letter will grab your reader's attention right from the start, compelling her to flip the page and read on. Handled general administrative tasks like emailing and faxing written correspondence, distributing parcels and updating calendars. Processed transactions for services and products while providing superior customer service. Maintained excellent customer relations by greeting customers and providing fast and efficient service. Answered telephones and gave information to patients, sent messages through EMR system. Provided excellent customer service including greeting guests, handling registration, accepting payments, and handling complaints for an 80-unit resort. Checked guests in and out, answer phones, night audit, balance cash drawers, assisted guests with issues. Handled all monies and credit card transactions while keeping lobby clean. Posted charges and payments received from all insurance payers and patient payments. Obtained approval through submitting prior authorizations to insurance companies for medications. Utilized the Athena Medical Portal System and have extensive knowledge of EMR (Electronic Medical Records). Helped in the process of switching the office over to EMR as they merged with another practice. Completed payment transactions and executed daily bank deposits based on those transactions. Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. Served as a registrar and research specialist for all accounts concerning insurance/billing information and patient demographics. Worked consistently with customers day to day and met their needs with a positive attitude at all times. Receptionists can be found in virtually every industry. Processed and delivered daily bank deposits. Answered incoming telephone calls and provided information regarding medical procedures to practitioners. Opened and properly distributed incoming mail. Handled all phone calls in a prompt and professional manner, and routed all calls to the physicians. Provided excellent customer service maintain at all times a professionalism, product knowledge, night auditor, breakfast attendant. Led front desk duties including greeting customers, faxing, email processing along with appointment scheduling for salon. Worked with EMR/scanning/faxing/copying patient records and information. Processed member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments. Demonstrated capability of greeting guests with a smile, providing information and Answered and initiate inbound/outbound calls and transferred calls or took detail messages and forward to appropriate staff. Accommodated special request whenever possible. Clerical work, Volunteered Assisted new members in the proper way and form on how to use the machines and workout. Being organized allows a front desk worker to juggle these multiple tasks. Provided clerical support to Physician Assistants and physicians. Helped distribute employee notices and mail around the office Maintained a clean reception area including lounge and associated areas. Registered new patients and provided insurance information. Provided CAQH with necessary information in order for doctor to become participating provider with insurance companies. Checked guests in and out, assigned rooms and answered guests' questions on hotel services and other matters. Analyzed paperwork in order to assure adequately prepared bank deposits. Performed various administrative duties: Greeting guests, answering phones, sorting documents for filing. Performed the tasks of handling face-to-face inquiries regarding hotel services and registration in addition to inbound phone, and online requests. Balanced cash drawer and credit card machine, prepared cash deposit and closed out credit card transactions each day. Performed all clerical duties: filing, typing, mailing, copying, and ordering all office supplies. This course for receptionists and other staff at the front desk will: Give clear guidelines for presenting a professional image. © The Balance 2019. Demonstrated skills in greeting customers, presenting specials, and reassurance of a good work environment. Gained excellent knowledge of handling basic clerical and administrative tasks. - Greeting Clients Contributed to increasing customer service satisfaction by completing daily plans submitted by the managerial team. Assisted the manager and independent contractors by working directly with clients of the salon.General Duties included: Greeting clients. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Answered and screened high volume calls; redirected specific calls; responded to general inquiries; recorded and distributed detailed messages. Filed claims with dental insurance companies. Entered orders into the EMR system without errors, mailing monthly invoice statements to patients. Answered customer service calls and resolved problems and concerns. Provided administrative/clerical support for an office of 40 staff members. 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Handled incoming and outgoing calls regarding student appointments and various administrative tasks. Provided customer service to all residents; updated contact information and provided all information to social services on a daily basis. Maintained a high level of professionalism and confidentiality following all HIPAA Privacy Rules. Ministered and maintained an inventory of front office supplies and placed orders appropriately. Maintained and managed inventory needs, attended multiple phone lines with high volume contacts, organized salon/employee meetings and events. Greeted and registered new patients and updated existing patient demographics and information. Greeted numerous visitors, including VIPs Increased hotel revenue by maintaining financial reports Handled greeting guests and registered and issued keys as well as managed queries from guests. Negotiated guest room rates, meeting room rental, function space, and hotel services. Assigned to work at various local companies greeting guests and employees, Used Microsoft Word, Excel, and PowerPoint to organize sporting team information for facility tournaments. Handled front desk for dental office, greet patients, answered multiple phone lines, and transfer calls to appropriate staff/physician. Front Desk Receptionist Eagle Hospitality, Dover , DE Updated customer accounts with add-on room charges, including minibar use and room service bills. Followed up with customer inquiries not immediately resolved and transferred customer calls to appropriate staff. Well-versed in greeting visitors, scheduling appointments and verifying insurances. Handled scheduling of patient appointments-Applied patient payments-Maintained and filed patient charts. Managed front-end office functions while providing exceptional customer service via telephone and greeting patients. Checked in patients checked out patients verified insurance kept daily deposits medical records scheduling office schedules, Created new medical records and retrieves existing medical records by gathering appropriate record folders and contents. Presented a high level of professional work ethics upon meeting and greeting clients. Maintained the front desk and reception area including greeting customers, answering questions and concerns, and directing calls. Handled a fifty-line telephone system, taking messages, re-directing calls to appropriate person and department. Managed office supplies and storeroom; saved company 90% in costs by changing office supply vendor. Managed receptionist area by greeting visitors and answering telephone calls and responded promptly to requests. Performed bookkeeping activities such as, balancing accounts, individual billing and summaries during the night audit shift. Managed office supplies and equipment inventory. Entered patient demographics and insurance information into system. Performed a wide variety of reception work including typing, word processing, data entry, and proof reading. Handled incoming and outgoing phone calls (inquiries, complaints, payments, etc) and maintained a clean work environment. Exemplified excellent interpersonal skills through communication and interaction of dozens of patients daily. Transferred phone calls to the management of the facility as well as took messages for individuals that were not available. Answered multiple phone lines, ensured accurate entry of patient demographic information into EMR system. Handled customer complaints and addressed them accordingly. Called insurance companies for benefits/eligibility, claims issues, authorization and follow up outstanding unpaid claims. Answered incoming phone calls, made outgoing calls to remind patients of appointments. Obtained authorizations from their insurance companies for diagnostic testing ordered. Used Microsoft office word, Excel, publish, and PowerPoint to compose needed material. Checked patients in and out and collected all money due and posted to patient accounts. NATIONAL POWER AND GAS COMPANY, Albany, NYCUSTOMER SERVICE REPRESENTATIVE (May 2011—October 2012). Utilized computer systems to ensure accuracy in accounts and balanced tills. Performed appropriate actions of check-in processes smoothly and efficiently. Assisted in typing/word processing, mail preparation and distribution of necessary materials. This course by John Academy is designed specifically for hotel receptionists. Handled scheduling appointments, filing membership confidentiality, and billings. Writing a great Front Desk Receptionist resume is an important step in your job search journey. Processed new patients and scheduled appointments for specialized medical testing and physical therapy. Organized and maintained confidential patient files, transmitted physician correspondence and patient records to external health care providers. Managed front desk and performed daily duties including greeting patients, answering phone calls and in-person inquiries. Preformed duties such as recording daily cash flow, preparing bank deposits, or generating financial statements. Managed check-in desk, interacting and assisting approximately one hundred members. Facilitated communication among tutoring staff, students, and management for tutoring and administrative purposes. Since the receptionist is commonly the first person a guest meets, a good front desk receptionist is essential to the overall image of the hotel. Played a key role in coaching of new staff members, directed staff training, development and conducted performance reviews. Answered telephone calls and provided accurate information to patients. Managed front desk area, including greeting customers, visitors, and vendors. Handled incoming, and outgoing calls, faxes, emails, and tracking medical insurance. Answered phone calls, redirected to appropriate staff/medical personnel when necessary.
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