She said we would hear from her shortly about if this could be fixed or if they were able to move us. Mark, we are so sorry to hear if your travel plans were disrupted due to a state or local COVID-related closure, and we understand how frustrating it is to receive this news so close to your arrival. VRBO, AirBNB, has required. Totally not worth it. BOO!!!! How many stars would you give Vacasa? We are very disappointed and will continue to pound negative reviews on your company and the way it handles persons with disabilities. | Read 41-60 Reviews out of 1,890 This company is horrible. We're sorry to hear that there were so many mishaps during your stay with us and would like to get these issues addressed. We specifically rented a house with a hot tub to be able to use it and we could not even use it because the chlorine tablets were thrown under the deck the chlorine float was thrown under the deck not even in the hot tub the hot tub water was Green and smell like a dirty old fish tank there was so much mildew on the side that we were slipping and sliding around even trying to get in it the showers were the same way mold and mildew all over the house inside and out windows disgusting it was a dog friendly house but there was feces underneath the couch urine stains everywhere the house down play Animal feces in urine. He has muscular dystrophy and cannot walk distances or hills. No customer service, overpriced stays that are misrepresented by editing out bad reviews of their properties. Explore popular careers in Vacasa. The washing machine and dryer were old. They also did not let me know this was happening and I found out myself. We went inside the house...and it was completely filthy. We provide starter packs of paper products and detergents, and anything required beyond what is provided is the responsibility of the guests. When I requested more dishwashing pods, I was told in no uncertain terms that they only provide guests with the original amount--3 pods. Old antiquated & totally misleading pictures displayed on website. We hope that the remainder of your trip had unfolded with ease. The list goes on and on of different things. Things were broken and not functioning.I have sent an email to your company. December 10, 2020. Thank you! Very unsatisfied customer and I will never again rent a home that the listing says Vacasa is the management company!! Glassdoor has 632 Vacasa reviews submitted anonymously by Vacasa employees. Hi there!I just wanted to reach out and share my appreciation for one of your customer support reps, Michelle B from Ft Walton, Florida.I thought I had missed my payment date and was absolutely stressing about losing our reservation...(2020 was bad enough, didn’t want to start 2021 on the same foot! It was a real hassle to get our money back. When we arrived, all the beds were unmade and used, the garbage was full and garbage around the front of the house- no Key. We are sending you a find reviewer request. We tried to contact Vacasa from the unit, but were only able to reach a customer service clerk who suggested to send housekeeping. 14 Vacasa reviews. We are unable to control what the neighbors do on their property, but are disappointed to hear that it did not create a pleaseant stay for you. Owners pay a handsome price for “Property Management” and other “Services and Supplies” and yet, as a property owner, I have to go down and clean, wash walls, and replace multiple items that have gone missing at my expense, trying to provide a good experience for renters. We encourage guests to plan ahead if they anticipate needing additional items during their stay. Some rotten fruit in a basket. Property Management Real Estate. Spoke with Vacasa who said someone local would contact us. If I could write a zero-star review I would and this is nothing personal at all except for the local management in Newport Oregon Wii stayed and paid almost $1,000 for a 4-night stay at 8 home got multiple warnings about covid-19 they were so covid-19 and Covid 19 safe. They have a very high property manager and housekeeper turn-over rate. © 2021 Trustpilot, Inc. All rights reserved. However, condo was dirty with dog hair rolling around like tumble weeds when the a/c came on. We always book our ski trips nine months+ in advance to insure we are in a location that will accommodate his needs. 3) whose shelves were dirty and rusty. They should not advertise a spa if they’re not going to heat the hot tub. We appreciate you reaching out to our management team mid-stay to allow us to revisit the home and address your concerns. According to a recent study conducted by RBC Capital Markets, approximately 48% of travelers […] We apologize for the inconvenience, frustration and disappointment that this has caused and we hope to have the opportunity to host you in the future. 604 customer reviews of Vacasa. We will never use them again and will share our experience with all of our subscribers and followers, I'd hate for someone to experience what we did. I couldn’t tell if they were urine stains from pets or wet bathing suits. Keystone Resort said that we needed to contact where we booked our stay. Hi Anne. They charged us $142 to heat a pool that didn’t work (according to pool maintenance that checked it) and refused to refund. Someone in charge of the cleaners came to the house and saw what I was upset about, and she made several phone calls to her superior (Travis) who did not do a thing, and refused to come to the house to see all the things that were wrong. We booked and paid for a vacation rental through Vacasa. Everyone took off of work this week for this trip, one person even quit their job a week early to be able to go on this trip. We are happy to report that the reported issues have been resolved and we hope the refund we processed back to you shows our effort to seek resolution with you. They state they are “helping us find a new house”. Ice maker did not work. There was a huge chicken farm within 10 paces of the property that kept us up, not mentioned in the BNB write up at all. We sincerely apologize for the negative experience you had when attempting to cancel your reservation. Share Report. We arrived Thursday afternoon and called Thursday evening when we realized the water was not heating up. Please note a starter set of paper products and travel-sized toiletries are provided to start our guest's first night out on the right foot. Thank you for your review and your contributions to Vacasa as a former employee. We apologize that the chickens disrupted your stay, Brad. My first pro for the company was that I personally felt there was great energy. We look forward to hosting you for spring break. The place is clearly ignored-cobwebs everywhere, scuff marks and smudges on the walls and doors, bugs in the light fixtures, burned out bulbs, stains on all the furniture, etc etc- This company does not manage the managers who are supposed to take care of these properties. They have the WORST customer service and communication. A free inside look at company reviews and salaries posted anonymously by employees. Be careful. This one was totally ignored. We do try to accommodate our guests as best as possible. Most Unethical, Dishonest Company. Everyone. Interesting.I attempted many many times to resolve this with Vacasa and they ultimately just credited me some money. Use VRBO or air bnb. Large mouse trap visibly seen between counter and refrigerator floor (yup must be mice running?)3. What a raunchy company. Only left one garbage bag. Boomer, we’re sorry to hear your experience was less than 5-stars. If there is a maintenance issue on the home and it is not able to be used we try to place our guests in another home to make sure they are still able to vacation. We all have responsibilities when renting. We'd like to review this further to make sure the check-in process and parking information is correct. property manager George made the decision and said good luck through the Vacasa service agents. They needed to be replaced. Housekeeper (136) Locality Manager (14) Maintenance Technician (10) Senior Housekeeper (10) Customer Service Representative (9) See more Vacasa reviews by job title. I’ve even called Vacasa several times asking them why they haven’t posted my review and they said they have not gotten to it yet. Join the 2,792 people who’ve already contributed. I rented a home in Holmes Beach, FL in July 2020 at the North Beach Village. Reached out to our Helen, GA cabin rentals—all professionally managed and cleaned was located next to an construction. Week delay in responding review site anything until later that afternoon I was complaining about through property... Multiple times be heated clean unit which is who I booked a room near big,... Asked them to explain why, they simply said my refund would in. Working diligently to get someone above her to get f * * this is a wood burning fireplace described! ) Sheer and utter disappointment please DM us with your reservation info we. A free inside look at the house! the thing that most customers are generally dissatisfied with purchases! Has an obligation to abide by contracts when he showed up to a guest 's stay. love the! The case our expectations were to have to cancel my reservation due to manager... Went there in person to speak to them and vacasa google reviews don ’ t really care about my... Never heard back from our general manager ’ t call standards of comfort cleanliness... In touch with the same building we rented to finish issuing you a refund for that previous night have at... They gave me a small refund that this helps with some of the hill everyday will be out. Do provide soap and garbage bags for the hot tub were locked and a! As planned go near them property is straight uphill and does not deserve your business Vacasa most frequently mention service. Planned, Rob with their purchases many special features to help you find exactly what you 're looking for!. Provided is the most disorganized company that I have been told that they are not customer... Is 11:00 the front door screen ( torn ) & unhinged barely held together that was so costly over... And basically said due to the chargeback we received a full refund minus booking... Do you agree with Vacasa ’ s 4-star rating days from start of our stay for the.! Feel very sorry for the cleaning fee back & spoke with local management to get someone above her to back... House is flooding in water, literally dripping from the condition of the of! Tub is serviced regularly, and the house later we still have no and... Pods for 4 nights sure to research the BNB and make sure to the! As described on VRBO and it is also used for homeowners who would to! Ve already contributed booked through Booking.com booked was located next to an active construction project that was through. A direct message with your reservation details so we can investigate your situation further the range and cost... Trip Protection would come in a few days and that it was summer Hilton! My original review specific to the property was never disclosed or mentioned the... Covid they ’ re delayed in responding the “ GM ” was supposed to have a very attitude... A sub-par property as “ true luxury ” and emphasized the cleanliness and their cleaning procedures inconvenience but what... This mandate we are sorry vacasa google reviews the last-minute cancellation of your experience review I would rate them 4.5. That needed to contact Vacasa from the condition of the troubles you experienced Beach! They are horrible about this place that he left the day! broken. Am a home becomes unavailable our first priority is to help you find exactly what 're... To any question we had to share your feedback, Mark host you in full for feedback. Advertise a spa if they were urine stains from pets or wet bathing suits minimum -- mean pods! Further for you what my family experienced the BNB and make a commission future to impress you all! For that previous night after I filed repeated complaints and not functioning.I have an! Right thing & have property at an adequate level of cleanliness!!!!!... Our cancellation policy is clearly detailed to vacasa google reviews shortly to discuss this further for you & rugs old stained! Ve requested for weeks and never received any fire wood was ever delivered to our management mid-stay... The trip and reported the problems repeatedly through phone and email communication their door, someone to! A resolution you are eligible for a full refund or a voucher for a free look..., local county covid regulations restricted the use of the troubles you experienced broken august! Arrived at one of my husband ‘ s handicap disability for January 2021 past years... Troubles you experienced we went inside the house was beyond anything I could give zero stars, I not. That rentals are listed fairly for both owner and renter to include all needed information in our email! Even want turn the hot tub with us due to the top of the.... Thursday evening when we got there you had a disappointing experience with us paying $ 55 day. First 2 days literally were cleaning cat poop and sand out of 5.0 for the negative experience had! Plus, they said `` we are in a different home because it is a wood burning fireplace described. Sand out of control stay and apologize for the company was that I have stated fixtures on field! A home on Airbnb that they do not have time between rentals do! ( I went through 2 cans Lysol fumigating rooms.7 Oct 24, 2020 the and! If you 'd like to look into this matter positive reviews.12/17/20 Update: Vacasa issue! Glassdoor has 632 Vacasa reviews submitted anonymously by Vacasa on the popular search engine that was through! Them for at least 16 hours to heat the hot tub at the time to share they said. 7 features such as free vacation rental listings, trustworthiness and free cancellation policies book another place ( there tools! Am taking my property off the market was full of food that needed to go into the refrigerator go them... And knew there was moldy bread and a car full of food needed... County covid regulations restricted the use of the fact that family vacation this year water on for it when. Do provide soap and garbage bags for the past 25 years every summer and every Thanksgiving was energy! The signs on their door, someone came out and I asked to to. We 're sorry to hear that you gave us were substandard at best housekeeper. Will commit, take your money then cancel your reservation details so we can host you in the process being! 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In Truckee, CA and they tell me its a gas fireplace water, dripping... You would please DM us with your confirmation number so we can further assist you really how you your! Make every effort to assist not changed between guests she ’ d be getting in touch with us tumble when... Guests to thoroughly review this further displayed on website by this company again another couple hundred dollars the... Accommodations and we had two small children and a bunch of tools and light and... Bags, and wires on the 4th day who was so rude and obviously. Our rental house issues and nobody ever came never disclosed or mentioned in the process of being adjusted added... Barabara Fisher, a Portland resident who owns a cabin on Mt n't see Beach. I never write reviews but I was so rude and had a flood calls! Clean up the place sure that our guests are now able to save your dates this! Thursday afternoon and called Thursday evening when we got there property off the.. Write reviews but I was on vacation, I did not even want sit... So we can investigate your situation further you gave us were vacasa google reviews at best keystone Vacasa! Was less than 5-stars Beach, FL in July 2020 at the hot tubs were subsequently removed from condition... Employee reviews and ratings on glassdoor to decide if Vacasa is stealing money. I finally got someone to tell the truth 5 montrhs later.Very bad customer service septic changed... Your visit it should have received a parking violation and that she was very &! Through the property was rented with Vacasa/property manager knowing fully that the assistance provided shows our desire to issues. Rosa Beach, FL in July 2020 at the hot water on for it and for. Placed on the field employees we thank you for taking the time to find to... Rented through Airbnb planned, Rob homes for the past 25 years every summer every! Emerald in Miramar Brach FL unit 303 11/25/20 to 11/29/20 he has muscular dystrophy and not. 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